REFUND & CANCELLATION POLICY

In case of cancellation or non-confirmation of the online consultation booking by CIMAR due to any reasons, three options are available to the patient:

• He/She may ask for rescheduling the online consultation with the specialist doctor.
• He/She may claim a refund of the advance payment.
• The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations.
• In case the consumer misses the online consultation appointment, he/she shall not be entitled to any refund.
• In case the patient’s credit card/debit card/payment account has been accidentally overcharged, please notify CIMAR of the same at the earliest. In case of over-charging, the patient has the following options: He/she may claim a refund of the outstanding amount. In such a scenario, CIMAR shall make all endeavors to refund the amount within 5 working days. The outstanding amount may also be credited to the account of the patient so as to be adjusted in future consultations of himself.
• The refund shall be made by e-banking or by other such mode other than cash, depending upon the suitability, CIMAR and the patient.

APPLICABLE LAW

The interpretation of this agreement and the resolution of any disputes arising under these terms of use shall be governed by the laws of India.

EMAIL MESSAGES RECEIVED FROM THE WEB FORM

You will receive email messages from CIMAR on your submitted email address. These messages could relate to your booking, transactions that you carry out through the web form. It is your responsibility to ensure that you provide the correct email address and phone number for the transaction you wish to enter. Further, CIMAR may also send notifications and reminders to you with respect to appointments scheduled by you for the services. Please note that while CIMAR to provide these notifications and reminders to you promptly, CIMAR does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you attend any bookings that you may schedule with a doctor through the website.

AVAILABILITY, APPOINTMENT, RESCHEDULING, FREE REVIEW AND/OR CANCELLATION

E-consultations shall be available from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via E-mail. CIMAR reserves the right to reschedule or cancel a booking without any prior notice. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting doctor’s discretion.

BY USING THIS WEB FORM YOU REPRESENT AND WARRANT THAT

• You are 18 years of age or older and that your use of the web form shall not violate any applicable law or regulation.
• All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.